Política de reembolso

RETURNS & REFUND POLICY

1. OVERVIEW

At BELLA, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, you may request a return under the conditions outlined below.

2. RETURN ELIGIBILITY

You may return your item within 30 days of delivery, provided that:

  • The item is in its original condition
  • All original packaging, tags, and components are included
  • The item has not been used beyond normal inspection
  • The item is clean and suitable for return (where hygiene applies)
  • Any damage or defect is reported within 48 hours of delivery

We reserve the right to refuse returns that do not meet these conditions.

3. HOW TO REQUEST A RETURN

To start a return, please follow these steps:

Step 1 – Contact Us

Email: support@torebella.com
Subject: Return Request

We aim to respond to all requests within 24–48 hours.

Step 2 – Include the Following Details:

  • Order number
  • Reason for return
  • Photo (if item is damaged or incorrect)
  • Full name and delivery address

Step 3 – Receive Return Instructions

Our team will review your request and provide you with the correct return address and instructions.

⚠️ Important:
Please do not send any items back without prior approval. Returns sent without authorisation may not be accepted.

4. RETURN SHIPPING

  • Return shipping costs are the responsibility of the customer
  • We do not offer free returns
  • We recommend using a tracked shipping service, as we are not responsible for lost returns

5. CANCELLATIONS

Due to our fast and automated processing system:

  • Orders are processed shortly after being placed
  • Once an order has been dispatched, it cannot be cancelled

If your order is already in transit, you may return it after delivery.

6. YOUR RIGHT TO WITHDRAW (UK CUSTOMERS)

If you are a consumer in the United Kingdom, you have the legal right to withdraw from your purchase within 14 days of receiving your order, without providing a reason.

To exercise this right, please contact us at:
support@bella.com

You must return the goods within 14 days of notifying us.

7. REFUNDS

What You Will Receive

  • A refund of the returned item(s)
  • Standard delivery costs (where applicable under UK consumer law)

What Is Not Refunded

  • Return shipping costs
  • Any additional delivery charges (e.g., express shipping)
  • Items that are damaged due to misuse

8. REFUND PROCESSING TIME

  • Refunds are processed within 14 days after we receive and inspect the returned items
  • Refunds will be issued using the original payment method

We may delay the refund until the returned goods have been received and verified.

9. IMPORTANT INFORMATION

  • Returns must be approved before being sent
  • Items must be returned to the address provided by our support team
  • Returns sent to incorrect addresses may not be processed

10. CONTACT

If you have any questions about returns or refunds, please contact us:

Email: support@torebella.com